Terms of Service

1. Eligibility and accounts

You must be legally able to enter a binding agreement and use Dial Dozer for lawful business purposes. You are responsible for accurate account information, safeguarding credentials, all activity under your account, and promptly notifying us of suspected unauthorized access.

Organization administrators may manage users, permissions, integrations, and business data. You represent that you have authority to act for any organization you register or administer.

2. The service

Dial Dozer provides software for calling, customer relationship management, scheduling, messaging, reporting, collaboration, automation, and related business workflows. Features may depend on third-party carriers, data providers, payment processors, AI providers, or integrations selected by you.

We may improve, add, modify, or discontinue features. We will use reasonable efforts to avoid materially reducing paid core functionality during a current subscription term without notice or a reasonable transition.

3. Google Calendar and other integrations

Integrations are optional. When you connect Google Calendar, you authorize Dial Dozer to read calendar information needed to determine availability and to create, update, or delete synchronized appointment events. The connection is personal to the authorizing Dial Dozer login.

You may disconnect the integration in Dial Dozer or revoke it through Google. You remain responsible for reviewing synchronized events and resolving conflicts. Third-party services are governed by their own terms and policies, and their availability is outside our control. Our handling of Google data is described in the Google Calendar section of our Privacy Policy.

4. Acceptable use

You may not use Dial Dozer to violate law, infringe rights, compromise security, interfere with the service, gain unauthorized access, distribute malware, misrepresent identity, or facilitate fraud or abuse. You may not reverse engineer the service except where law expressly permits it, resell access except under an authorized plan, or use automated means that unreasonably burden the service.

5. Calling, messaging, and recording compliance

You are solely responsible for the legality and content of calls, texts, emails, recordings, and campaigns you initiate. This includes obtaining required consent, honoring opt-outs and do-not-call requests, maintaining applicable registrations, using lawful caller identification, observing calling-time restrictions, and complying with recording and monitoring laws.

Dial Dozer does not provide legal advice or guarantee that a configuration or campaign complies with the TCPA, Telemarketing Sales Rule, CAN-SPAM Act, state privacy or recording laws, carrier policies, or laws outside the United States. You must consult qualified counsel for your use case.

6. Customer data

You retain ownership of data you or your users submit to Dial Dozer. You grant us a limited right to host, process, transmit, reproduce, and display that data only as needed to provide, secure, support, and improve the service and meet legal obligations.

You represent that you have all rights, notices, and consents necessary for us to process customer data under your instructions. Our Privacy Policy explains how we handle personal information.

7. Fees, trials, and taxes

Paid plans, usage charges, included limits, renewal terms, and billing frequency are shown at purchase or in an order. Unless stated otherwise, subscriptions renew automatically until canceled, fees are charged in advance, usage is charged as incurred, and fees are non-refundable except where required by law.

A trial may convert to a paid subscription on the disclosed date. You must cancel before conversion to avoid the charge. You are responsible for applicable taxes other than taxes on our income and for third-party carrier or provider charges tied to accounts you connect.

8. Intellectual property and feedback

Dial Dozer and its licensors own the service, software, designs, documentation, trademarks, and related intellectual property. These terms grant only a limited, non-exclusive, non-transferable, revocable right to use the service during your authorized subscription.

If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or obligation, provided we do not identify you publicly without permission.

9. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will protect it with reasonable care and use it only to perform under these terms. This does not cover information lawfully known without restriction, independently developed, publicly available through no breach, or rightfully received from another source.

10. Suspension and termination

You may stop using the service and cancel as provided in your account or order. We may suspend or terminate access for material breach, nonpayment, legal or security risk, abuse, or conduct that threatens the service or others. When practical, we will provide notice and an opportunity to cure.

After termination, your access ends. Provisions that by their nature should survive will survive, including payment obligations, ownership, confidentiality, disclaimers, liability limits, indemnity, and general terms.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIAL DOZER IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, DELIVERY OR CONNECTION RATES, BUSINESS RESULTS, OR THE CONTINUED AVAILABILITY OF THIRD-PARTY SERVICES.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES. DIAL DOZER'S TOTAL LIABILITY ARISING OUT OF THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO DIAL DOZER FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These limits do not apply where prohibited by law and do not limit your payment obligations, misuse of the service, infringement, or indemnity obligations.

13. Indemnity

You will defend and indemnify Dial Dozer and its personnel against third-party claims, losses, and reasonable costs arising from your customer data, campaigns or communications, violation of law or third-party rights, or material breach of these terms.

14. General terms

These terms and any applicable order form are the entire agreement regarding the service and supersede prior discussions on that subject. If an order conflicts with these terms, the order controls for that conflict. You may not assign the agreement without our consent, except in connection with a merger or sale of substantially all assets. We may assign it in connection with a reorganization or business transfer.

If a provision is unenforceable, it will be modified only as needed and the rest remains effective. Failure to enforce a provision is not a waiver. Neither party is liable for delay caused by events beyond reasonable control. Notices may be delivered electronically.

These terms are governed by the laws of the United States and the state in which Dial Dozer's contracting entity is established, without regard to conflict-of-law rules. Courts with jurisdiction over that entity will have exclusive venue unless an order states otherwise or applicable law requires another forum.

We may update these terms. Material changes will be posted with a new effective date and, where required, additional notice. Continued use after the effective date constitutes acceptance.

15. Contact

Questions about these terms may be sent to legal@dialdozer.com. Product support is available at support@dialdozer.com.

Dial Dozer
United States